Soul TCG: Frequently Asked Questions
Everything You Need to Know About Canada's Premier Pokémon TCG Store, Livestream Community & Collector Hub (2026)
Welcome to the official Soul TCG FAQ! Whether you're shopping for Pokémon cards, joining our Whatnot livestreams, looking for premium fan art, or becoming part of our amazing community, you'll find everything you need here.
About Soul TCG
What is Soul TCG?
Soul TCG is Canada's premier Pokémon Trading Card Game retailer and livestream community.
Based in Ottawa, Ontario, we combine a modern online hobby store with one of Canada's largest interactive Pokémon livestream experiences on Whatnot.
We specialize in:
• Pokémon TCG singles
• Factory sealed booster packs
• Booster boxes
• Elite Trainer Boxes (ETBs)
• Ultra Premium Collections (UPCs)
• Japanese, Korean and international Pokémon products
• One Piece TCG
• Anime card games
• Premium fan art
• Handmade collectibles
• Plushies
• Figures
• Hobby accessories
Our philosophy is simple:
Cards with Soul.
We're collectors first—and everything we do is built around making collecting fun, exciting, welcoming, and community-focused.
Who are Sam and Soul?
Soul TCG was founded by lifelong collectors Sam and Soul.
Soul
Soul is a former competitive Pokémon player with years of experience collecting, trading, deck building, grading, and evaluating cards.
He hosts our famous Cozy Club streams, where the focus is on:
• Rare singles
• Vintage cards
• Relaxed pack openings
• Collector discussions
• Artwork appreciation
• Building collections
Sam
Sam is the operations mastermind behind Soul TCG.
He manages:
• Stream production
• Website systems
• Fulfillment
• Shipping
• Inventory
• Community events
• The legendary Chaos Club streams
Chaos Club is known for huge energy, rapid-fire pack openings, giveaways, mystery prizes and community games.
Meet the Meownagers
No business is complete without management.
Soul TCG proudly employs three official Meownagers (our cats), who supervise:
• Shipping
• Streams
• Customer service
• Box inspections
• Lap warming
• Random keyboard walks
Their approval is mandatory before every stream.
Where is Soul TCG located?
Soul TCG is proudly based in Ottawa, Ontario, Canada.
We serve collectors across:
• Canada
• United States
• Europe
• Australia
• Asia
• Worldwide
Do you ship internationally?
Yes!
We proudly ship worldwide.
International shipping starts as low as $8 CAD, making it affordable for collectors around the globe to join the Soul TCG community.
Every shipment is packed carefully with collector-grade protection.
Do you offer local pickup?
Yes.
Local Ottawa pickup is available for eligible website orders and select livestream purchases.
Shopping at Soul TCG
What products do you sell?
Our inventory includes:
Pokémon TCG
• Booster Packs
• Booster Boxes
• Elite Trainer Boxes (ETBs)
• Ultra Premium Collections (UPCs)
• Collection Boxes
• Premium Collection Boxes
• Singles
• Vintage Holos
• Illustration Rares
• Special Illustration Rares
• Alternate Arts
• Japanese cards
• Korean cards
• Chinese cards
• Graded cards (when available)
Other Trading Card Games
We also carry:
• One Piece Card Game
• Naruto Kayou
• Miku cards
• Anime CCGs
• My Hero Academia
• Yu-Gi-Oh!
• Other collectible card games
Inventory changes frequently.
Fan Art & Customs
Soul TCG is well known for premium collector fan art.
These include:
• ELF Baby Cards
• Poké Baby Cards
• Eeveelution Waifu Cards
• Metal Gold Cards
• Origami Legends
• Persona Crossovers
• Custom premium artwork
• Exclusive artist collaborations
All fan art products are clearly labeled so customers always know what they are purchasing.
Collectibles
We also carry:
• Plushies
• Figures
• Toys
• Soul Pearlers
• Handmade crafts
• Hobby accessories
• Display items
Are your Pokémon cards authentic?
Absolutely.
Every official Pokémon product sold through Soul TCG is 100% authentic.
This includes:
• Singles
• Booster Packs
• Booster Boxes
• ETBs
• UPCs
• Collection Boxes
Premium fan art and custom collectibles are always clearly identified separately from official Pokémon products.
Transparency is extremely important to us.
Do you sell Japanese Pokémon cards?
Yes.
We regularly stock Japanese Pokémon products including:
• Booster boxes
• Singles
• Promotional cards
• High-class sets
Availability changes with new releases.
Do you sell Korean Pokémon cards?
Yes.
We frequently carry Korean Pokémon products including popular imported booster boxes and exclusive releases.
What makes Soul TCG different?
Unlike many online stores, Soul TCG combines:
• A full online hobby shop
• Live shopping
• Community events
• Interactive games
• Pokémon expertise
• Handmade collectibles
• Fan art
• Weekly livestreams
• Collector education
We're more than a store—we're a community.
Whatnot Livestreams
What is Whatnot?
Whatnot is a live shopping platform where collectors can buy products in real time while interacting with hosts and other collectors.
How do I join your livestreams?
It's easy.
-
Create a free Whatnot account.
-
Search for @samandsoul.
-
Follow our page.
-
Join our live shows.
You can:
• Bid in auctions
• Buy sealed products
• Purchase singles
• Watch pack openings
• Participate in giveaways
• Chat with the community
What is Rip & Ship?
Rip & Ship means you purchase sealed Pokémon products during the livestream.
We open ("rip") the packs live on stream.
Then we securely package and ship ("ship") everything directly to you.
It's one of the most exciting ways to collect Pokémon cards.
What is Chaos Club?
Chaos Club is our Saturday livestream hosted by Sam.
Expect:
• High energy
• Fast auctions
• Chaos Wheel
• Premium pulls
• Mystery prizes
• Community games
• Big reactions
• $1 starts
• Constant excitement
Chaos Club is perfect if you love surprises.
What is Cozy Club?
Cozy Club is our Sunday livestream hosted by Soul.
The atmosphere is relaxed and collector-focused.
Expect:
• Vintage cards
• Rare singles
• Binder organization
• Artwork appreciation
• Slow pack openings
• Collector discussions
• Casual Rip & Ship
Every pull gets celebrated.
What is Fan Art Friday?
Every Friday we dedicate an entire show to:
• Fan art
• Customs
• Anime cards
• Kayou
• One Piece
• Naruto
• Plushies
• Toys
• Creative collectibles
It's where creativity meets collecting.
What is the Chaos Wheel?
The Chaos Wheel is one of our signature community games.
Players can win:
• Premium cards
• Mystery prizes
• Bonus packs
• Exclusive collectibles
• Community rewards
Every spin brings surprises.
How often do you stream?
We stream every weekend.
Current schedule:
Friday — Fan Art Friday
Saturday — Chaos Club
Sunday — Cozy Club
Special event streams are announced throughout the year.
Gym Leader System
What is the Gym Leader System?
Soul TCG gamifies collecting through our custom Gym Leader ranking system.
Community members can earn titles including:
• Gym Leader
• Elite Four
• Champion
Participation, support and community involvement help you rank up.
What are Gym Battles?
Gym Battles are special livestream events where viewers challenge Gym Leaders for prizes and bragging rights.
They're one of our most popular community activities.
Hall of Fame
Top community members can earn permanent recognition through Hall of Fame events and community celebrations.
Shipping
How does shipping work?
Website orders are packed securely and shipped during normal business days.
Livestream purchases are fulfilled after the stream concludes.
Every order is packaged with collectors in mind.
What is Smart Bundling?
When purchasing multiple items during the same Whatnot show, Whatnot automatically combines your purchases.
Benefits include:
• Lower shipping costs
• One shipment
• Easier tracking
• Better value
You pay the base shipping once, with only small weight adjustments for additional purchases.
How long does shipping take?
Shipping times vary depending on destination.
Orders are processed promptly and shipped as quickly as possible.
Tracking is available whenever applicable.
International Orders
We proudly serve collectors worldwide.
International buyers may be responsible for customs duties or taxes depending on local regulations.
Returns & Customer Service
What if there's a problem with my order?
Customer satisfaction is extremely important.
If you experience any issues, simply contact our support team and we'll work with you to resolve them.
Community
Is Soul TCG beginner friendly?
Absolutely.
Whether you're buying your very first Pokémon pack or chasing a complete master set, everyone is welcome.
Beginners appreciate:
• Friendly advice
• Affordable products
• Educational livestreams
• Community support
Is Soul TCG good for serious collectors?
Definitely.
Advanced collectors enjoy:
• Rare singles
• Vintage cards
• Imported products
• Collector discussions
• Market insights
• Premium sealed products
Is Soul TCG good for Pokémon investors?
Many collectors enjoy building long-term sealed collections and investing in premium Pokémon products.
While we never provide financial advice, we regularly discuss:
• Market trends
• Product history
• Print runs
• Set popularity
• Collecting strategies
Ottawa Card Show & Convention
Is Soul TCG hosting a convention?
Yes.
Soul TCG is organizing a community-focused Ottawa Card Show & Convention.
Highlights include:
• Free admission for visitors
• Vendor booths
• Panels
• Community events
• Trading
• Collecting
• Family-friendly activities
Future expansion plans include additional shows across Canada.
Why do collectors choose Soul TCG?
Collectors love Soul TCG because we combine:
• Authentic products
• Friendly community
• Collector expertise
• Live entertainment
• Fair pricing
• Safe packaging
• International shipping
• Creative fan art
• Interactive livestreams
• Passion for the hobby
Everything we do is built by collectors, for collectors.
How can I join the Soul TCG community?
Getting started is easy.
• Shop our online store.
• Follow @samandsoul on Whatnot.
• Join our weekly livestreams.
• Participate in giveaways.
• Challenge Gym Leaders.
• Collect your favorite cards.
• Meet fellow collectors.
• Become part of the Soul TCG family.
Frequently Asked Questions
Do I need a Whatnot account?
Yes. A free Whatnot account is required to purchase during livestreams.
Can I just watch without buying?
Absolutely.
Many community members simply hang out, chat, watch openings and enjoy the atmosphere.
Do you sell sealed Pokémon products?
Yes.
We carry sealed products whenever inventory is available.
Do you sell singles?
Yes.
We regularly stock modern, vintage and high-end Pokémon singles.
Are fan art cards official Pokémon cards?
No.
Premium fan art and customs are unofficial collector art pieces and are always clearly labeled as such.
Do you buy collections?
Collection purchasing opportunities may be announced periodically. Contact us to discuss your collection.
Do you host giveaways?
Yes.
Many livestreams feature community giveaways, bonus prizes and promotional events.
Can I request products during livestreams?
We always welcome product suggestions and collector feedback whenever possible.
How can I stay updated?
Follow our livestreams, watch for announcements, and check the website regularly for new arrivals, product drops, convention news, and upcoming community events.
Our Mission
Soul TCG exists to build Canada's strongest Pokémon collecting community.
Whether you're:
• Opening your first booster pack
• Hunting a vintage grail
• Completing a master set
• Investing in sealed products
• Collecting Japanese imports
• Buying fan art
• Watching livestreams with friends
you're always welcome here.
Cards with Soul.
Built by collectors.
For collectors.
Welcome home.
